Returns & Refunds
ISSUE ZERO operates on a limited pre-order drop model. Products are produced after each drop closes and are not restocked.
Cancellations Before the Drop Closes
You may cancel your order for a full refund at any time before the drop closes.
For Cash on Delivery orders, any advance payment already made will also be refunded if the cancellation is requested before the drop closes.
After the Drop Closes
Production begins after the drop closes.
Once production has started, we may not be able to cancel an order before it is dispatched.
Returns & Exchanges
ALL SALES ARE FINAL AFTER THE DROP CLOSES.
ISSUE ZERO products are made to order in limited quantities. We do not offer voluntary returns, exchanges, or refunds for changes of mind, personal sizing preferences, or incorrect size selections where the size ordered was delivered correctly.
Returns, exchanges, or refunds will be provided for defective, damaged, or incorrect products, including sizes different from those ordered, where applicable.
Please contact us with your order number and photos of the issue so we can review your request.
Defective or Incorrect Orders
If you receive a defective product, an incorrect product, or a different size from the one you ordered, please contact us as soon as possible.
For defective products, you may request a return or exchange within 30 days of receiving the product, in accordance with applicable consumer protection law.
Please provide your order number and, where relevant, clear photos showing the issue.
Eligible defective or incorrect products will be replaced or refunded without additional cost to you.
If a replacement is unavailable because the drop has closed or the product is no longer available, a refund will be provided where applicable.
21-Day Production Guarantee
We aim to hand orders over to the courier approximately 2–3 weeks after the drop closes.
If your order has not been handed over to the courier within 21 days after the drop closes, you may choose to:
- Request a full refund of amounts paid for the order; or
- Continue waiting for your order.
Refunds
Approved refunds will be processed using the appropriate available refund method and within the timeframe required by applicable law.
Processing times after a refund is issued may vary depending on your bank or payment provider.
No Restocks
ISSUE ZERO drops are limited and are generally not restocked after they close.
Where an exchange or replacement is required but the original product is unavailable, we will provide an appropriate alternative or refund where applicable.
Nothing in this policy limits any rights available to you under applicable law.
